We aim to provide high-quality products and customer satisfaction.
• Custom products are non-refundable unless defective.
• Defective or incorrect items must be reported within 7 days.
• Non-custom items may be returned within 7 days if unused.
• Refunds are processed within 5–10 business days after approval.
• Shipping fees are non-refundable unless due to our error.
• Orders can only be canceled within 24 hours before production.
我们将始终与客户合作，找到最佳解决方案。
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退款
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}
Need help?
Contact us at {email} for questions related to refunds and returns.